DID YOUR GLASSES BRAKE OR GOT SCRATCHED?
YOU BENEFIT FROM FOOLPROOF PROTECTION
As part of the Essilor One program, if your Essilor®* lenses are accidentally damaged, your Essilor One partner optician will replace them up to 2 times for one year following your initial order.
12 MONTHS OF TRANQUILITY
Your Essilor One partner optician will replace your lenses
- With strictly identical lenses**.
- With the same prescription as the one used for your damaged lenses.
- Within a maximum period of 12 months after the start date of the warranty for your damaged equipment, that is to say following the order of your initial equipment.
- Upon payment of a guarantee amount, determined by your Essilor One partner optician.
HOW TO BENEFIT FROM THE DAMAGE GUARANTEE?
Simply contact your Essilor One partner - optician directly. After the examination he will:
- Replace your lenses.
- Upon receipt, he will mount them on your frame and adjust them to your face.
- The new lenses will be registered on your personal Essilor One account and you will receive the new certificate of authenticity for your lenses.
HOW LONG IS MY WARRANTY VALID?
The warranty on your Essilor lenses is valid up to 12 months after the date of the order of the first glasses.
* Excluding lenses not eligible for the program and guarantees: lenses from the ECO range, certain specific second pair lenses and uncoated lenses.
** If one of your options is no longer available, your Essilor One partner optician will replace it with an equivalent option.