DID YOUR GLASSES BRAKE OR GOT SCRATCHED?
YOU BENEFIT FROM FOOLPROOF PROTECTION
As part of the Essilor One program, if your Essilor®* lenses are accidentally damaged, your Essilor One partner optician will replace them up to 2 times for one year following your initial order.
12 MONTHS OF TRANQUILITY
![Damage guarantee](/sites/default/files/styles/scale_width_200/public/2022-03/dommage_zen_0.jpg?itok=B4wdCwyI)
Your Essilor One partner optician will replace your lenses
- With strictly identical lenses**.
- With the same prescription as the one used for your damaged lenses.
- Within a maximum period of 12 months after the start date of the warranty for your damaged equipment, that is to say following the order of your initial equipment.
- Upon payment of a guarantee amount, determined by your Essilor One partner optician.
HOW TO BENEFIT FROM THE DAMAGE GUARANTEE?
Simply contact your Essilor One partner - optician directly. After the examination he will:
- Replace your lenses.
- Upon receipt, he will mount them on your frame and adjust them to your face.
- The new lenses will be registered on your personal Essilor One account and you will receive the new certificate of authenticity for your lenses.
HOW LONG IS MY WARRANTY VALID?
![Prescription](/sites/default/files/styles/scale_width_200/public/2022-03/Rythme_des_contr%C3%B4les_0_2.png?itok=nfAxjEog)
The warranty on your Essilor lenses is valid up to 12 months after the date of the order of the first glasses.
* Excluding lenses not eligible for the program and guarantees: lenses from the ECO range, certain specific second pair lenses and uncoated lenses.
** If one of your options is no longer available, your Essilor One partner optician will replace it with an equivalent option.